Wholesale Silver Jewelry
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Frequently Asked Questions:

What is our Metal - Sterling (925)

Back Orders

Returns & Claims

Our Guarantee

Product Care

Gold Plated Silver

Delivery Time & Necessary Lead Time

Anti-Tarnish Coating

Multi Color Jewelry

Product Origins

Suggested Markup

Product Display


What is our Metal?

All of our Silver Jewelry is solid Sterling Silver. The international hallmark for Sterling Silver is 925. You will find all of our jewelry stamped 925. Sterling silver is 92.5% pure silver with remaining 7.5% composed of copper, bronze & zinc. This is a Worldwide industry standard. In addition to having our jewelry stamped 925, we also stamp our registered logo AGI to declare to all that by stamping our name on each piece of jewelry, it guarantees the purity of our silver.

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Backorders


Our computerized backorder system ensures that priority is given to our customer who are waiting for their backordered item(s). Their orders will be filled first before the merchandise is released to any new orders.
Choose whether or not you want backorders.

If you do not indicate your preference, we will automatically backorder items if the total amount is at least $40. We can customize your minimum as per your request.

We will extend any coupon and/or discounts that were given with the original order.

Backorders are shipped as soon as the backordered items are received.

Prices - Backorders are subject to market prices at the time of shipping and not to the original price quoted. This assures fairness to all. If the market drops, we will ship at the lower prices and vice versa.

Shipping charges will be applied to backorders.

In the event that a backorder will take longer than 30 days, we will notify you giving you the option to decide to keep the backorder or to cancel it.


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Returns & Claims


Your satisfaction is of the utmost importance to us. We strive to provide the highest quality product and service available in the industry. (See Our Warranty)

In the unlikely event that you are not satisfied with your product, or there is a discrepancy in the quantity received, you must file a claim within 14 days of the invoice date.

Once approved, we must receive your return within 30 days from the date you filed the claim with our office.

To begin the return process, contact us at 303-980-1218; if you are using a landline, please call us toll free 800-447-4583; you will need the invoice number from which the item was billed and the reason for the return. We will issue you a Return Authorization Number (RAN).

Instructions to ship the merchandise back: In the shipping label in the address block, address it attention Returns. Inside the package, please include a note with your company name and address and list all the items that are being returned, also list the RAN #, the invoice(s) # on which you originally received the item(s) and the reason for your return. If you are able to enclose a copy of the original invoice(s) that would be very helpful.

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Our Guarantee


We guarantee our product to be free of manufacturing defects (i.e. bad clasp, bad soldering joint, bad link, etc...).  We will repair or exchange damaged items at our discretion. Please note you must file a claim with our office within 30 days from the date of the invoice. Refunds will be subject to a 10% restocking fee. We cannot be held liable for oxidation/tarnish, customer neglect or mishandling. All return oxidized items will be valued at scrap silver.


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Product Care


There are some guidelines for the proper care of your silver product, as silver will eventually tarnish over time.

Non-Toxic Silver Cleaner

Items Needed:

1. Washing soda by Arm and Hammer
2. Aluminum Foil
3. Distilled Water
4. 1 deep cooking pan or similar container
5. Blow Dryer
6. Cloth or paper towel

Cleaning Procedure:

a. Line bottom of pan with aluminum foil, shiny side up.
b. Fill pan with warm tap water, enough to completely cover items being cleaned.
c. Depending on the number of items being cleaned, dissolve 2 to 4 tablespoons of the washing soda in the pan.
d. Place items to be cleaned in pan on top of the foil. Agitate the solution gently for about one minute.
e. First rinse cycle- rinse thoroughly in warm tap water
f. Very important step, second rinse cycle use distilled water only, swirl items through the distilled water for two to three minutes for the best results. Do not recycle the water. Use only the amount needed to rinse the items being washed.
g. Very important step, lay the items out on a paper towel or cloth towel and blow-dry the items. You must have the blow dryer close enough to the item to get it hot enough to evaporate out all of the moisture.

Commentary:

The steps f and g deal with the removal of the chlorine and the moisture latent on the chain. Without following these steps, the merchandise will oxidize again very quickly.

No over the counter cleaning solution can totally restore silver to that brand new luster. However, this cleaning method will get rid of most of the oxidation.


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Gold Plated Silver


Gold Plating is a process of plating gold over sterling silver (French word for gilded silver). Our gold-plated jewelry is electroplated with 22K gold over sterling silver (925). The plating is measured as in either mils or in microns. Our gold plate is 20 mils.

We offer a small selection of gold-plated jewelry as in-stock, catalog items. However, most of our jewelry can be special ordered in gold plated, (click here for the required minimum qty).


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Delivery Time & Necessary Lead Time


We usually ship all orders within 72 hours via UPS Ground, unless otherwise specified. 


During the holidays, we may not be able to guarantee 72-hour turnaround but will get your order out as soon as possible. Please call our office at 800-447-4583 for an estimate. 


If you have a rush situation, we will do our best to accommodate it. We keep one the largest inventories in the industry, so we are able to fulfill most orders to an average of 80% completion within 72 hours. Items that are not in stock may be backordered (click here to view back order policy).


If you have the luxury of pre-planning your purchasing, we recommend 4 to 5 weeks lead time. This will help ensure that you will receive all items in one shipment and by the date you need it.


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What is the minimum order?


For domestic orders:


If you purchase by piece, the minimum order is $60.


If you purchase by weight, the minimum order is between $75-1000 depending on your estimated buying volume. 


This minimum is established and conveyed at the time you register or an Azur representative opens your account. 


Please be advised, your first order at www.azur1.com is subject to a slightly higher minimum than orders that follow. This first time minimum is also stated at the time of registration.


Accounts wishing to buy on credit (using Azur's credit line) are subject to a minimum order of $350.


For international orders:

Minimum order of $350.

For further details on international orders please see How are international orders handled. 


Azur Global Imports periodically reviews our pricing and minimum order policy. Azur reserves the right to change minimum order amounts at any time.

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Anti-Tarnish Coating


This coating is non-toxic and hypoallergenic and is a plating process that puts a barrier on silver to extend the products shelf life.

This process is intended to help the merchant keep the silver jewelry clean longer and is not intended for the customer. While the coating will extend shelf life (2 to 3 times as long), it does not guarantee that the silver will not eventually tarnish.


Multi Color Jewelry


This coating is non-toxic and hypoallergenic and is a plating process that puts a barrier on silver to extend the products shelf life.

Multi color silver is created by electroplating different shades of gold over sterling silver (.925). Different shades of gold are achieved through alloying process using copper, bronze and other metals.


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Product Origins


Azur Global Imports offers the highest quality of fine sterling silver. In order to ensure top quality and value, we import directly from only trusted sources that we have established over the last 20 years.

Most of our chains are imported from Italy. In some instances, we take advantage of the comparable quality and lower prices offered through manufacturers from India.

Our natural stone pendants and diamond cut charms are manufactured in the United States.

The Cubic Zirconium pendant line is imported from China.


Suggested Markup-Up


In the Jewelry Industry mark-ups are often referred to as Keystone and Keys. Keystone means 100% mark-up! The word "Keys" is used to describe a mark-up greater than 100%. Although it is up to the merchant to determine the appropriate mark-up, we offer some suggestions here below:

For items costing:
Under $1.50: 5 keys
Under $10.00: 3.5 to 4keys
Under $25.00: 3 keys
Under $50.00: 2.5 keys
Greater Than $50 2 keys

These mark-ups are purely suggestions, based on industry averages. All retail prices are market driven. We are not responsible for your results.


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Product Display


Displaying and selling our product with the CD-200 display merchandiser.

When you purchase $1500 worth of product at wholesale either as a pre-pack or at your own choosing, you will receive 50% off the cost of the CD-200 display.
The CD-200 is regularly priced at $490. The discount applies to the cost of the display and does not include freight.



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Azur Global Imports, Lakewood, CO, P: 303.980.1218, F: 303.980.1407, TF: 800.447.4583, Email Web Support